Terms and Conditions – JL DIGITAL HUB (Pty) Ltd

Last Updated: [15 December 2025]

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website https://jldigitalhub.com (the “Website”) and any services, products, quotations, or digital deliverables (“Services”) supplied by JL Digital Hub (Pty) Ltd (“JL Digital Hub”, “we”, “us”, or “our”).

By accessing the Website, requesting a quotation, accepting a proposal, or making any payment to us, you (“you”, “the Client”) agree to be bound by these Terms. If you do not agree, please do not use the Website or engage our Services.

These Terms are read together with our Privacy Policy and our Refund and Cancellation Policy, all of which are available on the Website.

2. Our Services

JL Digital Hub is a full-service digital marketing and web design agency. Our Services include, without limitation:

• Website design, development, rebuilds, and maintenance;
• Search Engine Optimisation (SEO) and content creation;
• Google Ads and social media advertising campaign management;
• Website and email security audits, hardening, and technical remediation;
• Digital catalogue and digital magazine design;
• Graphic design and branding;
• Monthly retainer, hosting, and support packages.

The specific scope, deliverables, timelines, and fees for any engagement are set out in a written quotation, proposal, or statement of work (“SOW”) issued by us and accepted by you. Where a signed SOW or quotation conflicts with these Terms, the SOW or quotation prevails for that engagement.

3. Quotations and Acceptance

3.1 Quotations are valid for the period stated on the quotation, or for 30 (thirty) days where no period is stated.

3.2 A binding agreement is formed when you accept a quotation in writing (including by email) and/or pay the deposit or fee requested.

3.3 Prices are quoted in South African Rand (ZAR) and, unless stated otherwise, are exclusive of VAT where applicable. Where Services are quoted in another currency for international clients, the invoiced currency will be stated on the quotation.

4. Fees, Payment, and PayFast

4.1 Payment gateway. Online card and instant EFT payments on this Website are processed securely through PayFast (by Network). We do not store your card details on our systems; card data is captured on PayFast’s secure, PCI-DSS compliant infrastructure. You may review PayFast’s security and privacy information at https://payfast.io

4.2 Transaction currency. The merchant outlet country at the time of presenting payment options is South Africa, and the default transaction currency is South African Rand (ZAR).

4.3 Deposits. Project work generally requires a deposit for existing clients (commonly 70%) before work commences and full payment for new clients (depending on work to be done and terms and conditions), with the balance payable on completion or per the milestones set out in your quotation.

4.4 Recurring / retainer services. Monthly retainers, maintenance plans, hosting, and advertising management fees are billed in advance for each service period, unless otherwise agreed in writing.

4.5 Third-party costs. Fees payable to third parties — for example advertising spend (Google Ads, Meta), domain registration, hosting, premium plugins, licenses, stock assets, and fonts — are your responsibility and are billed at cost or as set out in your quotation. Advertising budget is separate from our management fee.

4.6 Late payment. We reserve the right to suspend Services and withhold deliverables, access, or work-in-progress where an invoice remains unpaid after its due date. Overdue accounts may attract interest at the rate permitted by law.

4.7 Responsibility for transactions. JL Digital Hub takes responsibility for all aspects relating to transactions concluded on this Website, including the supply of Services, customer service and support, dispute resolution, and delivery of digital deliverables.

5. Client Responsibilities

To enable us to deliver the Services, you agree to:

5.1 Provide accurate, complete, and lawful content, materials, logins, and information in a timely manner;

5.2 Warrant that any text, images, logos, or other materials you supply do not infringe the intellectual property, privacy, or other rights of any third party, and indemnify us against any claim arising from materials you supply;

5.3 Respond to requests for feedback, approvals, and information within a reasonable time. Delays caused by outstanding client input may extend timelines and are not our responsibility;

5.4 Maintain your own backups of any content or data you consider critical, in addition to any backups we may keep.

6. Project Timelines and Delays

6.1 Timelines provided are good faith estimates and are dependent on timely client cooperation, third-party service availability, and the agreed scope.

6.2 We are not liable for delays caused by factors beyond our reasonable control, including but not limited to hosting providers, third-party platforms, payment gateways, load-shedding, connectivity failures, or delays in receiving materials or approvals from you.

7. Revisions and Scope Changes

7.1 The number of revision rounds included is set out in your quotation. Additional revisions or work outside the agreed scope (“scope creep”), will be quoted and charged separately.

7.2 A request to materially change the agreed scope may require a revised quotation and timeline before work continues.

8. Intellectual Property

8.1 Subject to full payment of all amounts due, ownership of the final, approved custom deliverables created specifically for you transfers to you on receipt of that payment.

8.2 We retain ownership of our pre-existing tools, code libraries, frameworks, templates, processes, and know-how used to produce the deliverables. Third-party components (for example WordPress, themes such as Avada, plugins, fonts, and stock assets) remain governed by their own licenses, which you are responsible for maintaining.

8.3 Until full payment is received, all deliverables and work-in-progress remain our property.

8.4 Unless you request otherwise in writing, we may display completed work in our portfolio and reference you as a client for marketing purposes.

9. Third-Party Services and Platforms

Our Services often rely on third-party platforms (for example Google, Meta, PayFast, hosting providers, and plugin vendors). We do not control these platforms, and their availability, policies, pricing, and results are outside our control. We do not warrant uninterrupted or error-free operation of any third-party service and therefore can’t be held liable for their platforms and services.

10. Advertising and SEO Results

Digital marketing outcomes depend on many factors outside our control, including competition, platform algorithms, market conditions, and budget. While we apply professional skill and industry best practice, we do not and cannot guarantee specific rankings, traffic volumes, lead numbers, conversion rates, sales, or return on advertising spend.

11. Warranties and Defects

11.1 We warrant that Services will be performed with reasonable skill and care.

11.2 Where we build a website or application, we will address genuine defects (bugs) in our own work reported within 14 (fourteen) days of delivery at no additional charge. Issues caused by third-party updates, changes made by you or others after handover, hosting problems, or new feature requests fall outside this defect warranty and may be chargeable.

12. Limitation of Liability

12.1 To the maximum extent permitted by law, our total liability arising out of or in connection with any engagement is limited to the total fees paid by you to us for the specific Service giving rise to the claim.

12.2 We are not liable for any indirect, incidental, special, or consequential loss, including loss of profit, revenue, data, goodwill, or business opportunity.

12.3 Nothing in these Terms limits any liability that cannot lawfully be limited, including under the Consumer Protection Act 68 of 2008 (CPA) where it applies.

13. Consumer Protection and Electronic Transactions

Where the CPA and/or ECTA apply to you as a consumer, nothing in these Terms is intended to limit your statutory rights. Your rights relating to cancellation and refunds are set out in our Refund and Cancellation Policy.

14. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other during an engagement, and to use it only for the purpose of delivering or receiving the Services.

15. Suspension and Termination

15.1 Either party may terminate an ongoing (retainer or subscription) engagement on the notice period stated in the relevant quotation, or 30 (thirty) days’ written notice where no period is stated.

15.2 We may suspend or terminate Services immediately where you materially breach these Terms, fail to pay amounts due, or use our Services for unlawful purposes.

15.3 Termination does not relieve you of the obligation to pay for Services rendered and costs incurred up to the date of termination.

16. Privacy and Data Protection

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy Policy, available on the Website.

17. Indemnity

You indemnify and hold JL Digital Hub harmless against any claims, damages, losses, or costs arising from your breach of these Terms, your unlawful use of the Services, or any content or materials you supply to us.

18. Changes to These Terms

We may update these Terms from time to time. The version published on the Website at the time you engage us or transact applies to that engagement. Material changes will be reflected by an updated “Last updated” date.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. The parties submit to the jurisdiction of the South African courts.

20. General

20.1 If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

20.2 Our failure to enforce any right does not constitute a waiver of that right.

20.3 These Terms, together with the applicable quotation or SOW, the Privacy Policy, and the Refund and Cancellation Policy, constitute the entire agreement between the parties.

21. Contact Information

For any privacy-related enquiries:

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