PRIVACY POLICY – JL DIGITAL HUB (Pty) Ltd

Last Updated: [15 December 2025]

JL Digital Hub (Pty) Ltd (“we”, “our”, “us”) is a digital marketing agency based in Vereeniging, South Africa. We are committed to protecting your privacy and ensuring that your personal information is handled securely, responsibly, and in compliance with South African and international data protection standards (including POPIA and GDPR principles where applicable).

1. Who We Are

For the purposes of POPIA, the Responsible Party is:

• • JL Digital Hub (Pty) Ltd

2. Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact details: name, business name, email address, telephone number, physical/postal address;
• Transaction and billing details: invoicing information, services purchased, and payment records (note: card details are handled by our payment gateway, not by us — see Section 5);
• Project information: content, logins, and materials you provide so we can deliver services;
• Website usage data: IP address, browser type, device information, pages visited, and referring URLs, collected via cookies and analytics;
• Communications: enquiries, correspondence, and support requests you send us.

We collect this information directly from you, automatically through the Website, and occasionally from third parties (for example advertising platforms) where you have engaged us to manage those accounts.

3. How We Use Your Information

We use your information to provide services, deliver quotations, perform website audits, SEO, paid media services, communicate with you, improve our website, enhance user experience, ensure security, and comply with legal obligations.

4. Legal Basis for Processing

We process data based on consent, contractual necessity, legitimate interest, and legal obligations.

5. Payment and PayGate (like, PayFast)

Online payments on the Website are processed by PayFast (by Network), a PCI-DSS compliant payment gateway. When you make a payment:

• Your card details are entered directly on PayFast’s secure infrastructure and are not stored on our systems;
• We receive confirmation of the transaction and limited details necessary to reconcile your payment;
• PayFast processes your information in accordance with its own privacy policy, available at https://payfast.io

We keep your customer and billing records separately from card data, which is handled entirely by PayFast we use on its secure site.

6. How We Store and Protect Your Information

Data is protected using SSL encryption, secure hosting, access control, firewall protection, encrypted backups, and security services including Cloudflare, AWS, and Google systems.

7. Sharing of Information

We do not sell personal information. Data may be shared with secure service providers such as Google, analytics platforms, hosting partners, and legal authorities when required.

8. Cookies & Tracking Analytics

We use cookies for analytics, advertising, website functionality, live chat functionality where needed, and improving user experience. You may disable cookies in your browser.

9. Google Ads & Lead Form Data

Lead form submissions through Google Ads are securely delivered and used only for communication and quotations purposes.

10. Your Rights

You may request access, correction, deletion, restriction, or copies of your data, or opt-out of marketing communication by contacting info@jldigitalhub.com.

11. Retention of Data

Data is retained only as long as necessary for service delivery, legal compliance, and communication, after which it is securely deleted.

12. Links to Third-Party Websites

We are not responsible for the privacy practices of linked external websites.

13. Children’s Privacy

We do not knowingly collect personal information from children under 18.

14. Changes to This Privacy Policy

Changes may occur periodically. Updates will be posted with a revised date.

15. Contact Information

For any privacy-related enquiries:

Send a email to by filling out this for: